Privacy Policy.
This is the Privacy Policy for the Ambervale Boutique Hotel and its related entities (collectively and individually referred to herein as Ambervale Boutique Hotel, we, us or our). Our postal address is Locate us: Find us at 41 William Street, Bathurst NSW 2795, Australia.
Our commitment to privacy of personal information
Handling personal data responsibly matters to us. We follow the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), along with any other privacy legislation that applies. What follows describes how we treat personal information — this is our Privacy Policy.
What we know about you from visiting our website
When you browse our site, the server logs standard visit data: IP address, timestamp, pages viewed, files retrieved, referring website, and browser type. Third parties may receive these records strictly so website traffic can be analysed. Visitor patterns help us refine page content and understand navigation habits. Cookies are limited to what the site needs to function; turning them off should not materially change your browsing experience. First-party cookies from this website do not hold private or personally identifying data. Separate analytics are supplied by Facebook and Google as external providers.
Google analytics and remarketing
Traffic information collected through Google Analytics is sent to Google facilities in the United States. Remarketing tools from Google may show material related to pages you have browsed; associated cookies do not capture identifiable personal details. Continued use of this site constitutes agreement to Google's handling of data under its privacy framework ( google.com/intl/en/policies/privacy/ ). You can disable tracking at tools.google.com/dlpage/gaoptout .
Facebook conversion tracking pixel
Advertising and re-marketing through Facebook — including Facebook Pixel — may feature in our communications. What we receive is anonymised, though Facebook stores and processes it and may link the data to your account (see facebook.com/about/privacy/ ). Adjust preferences through your Facebook settings to opt out.
Social media
We use interfaces with social media sites (Facebook, Instagram, LinkedIn, Twitter and others). If you “like” or “share”, review that service’s privacy policy.
Links to third party websites
We're not responsible for the content or privacy practises of third party websites.
How and why does Ambervale Boutique Hotel collect and use your information
Personal details come straight from you whenever you contact us, lodge a question or grievance, subscribe to updates, or take part in commercial dealings with the hotel. We may use these records to answer information requests and general questions; notify you about programs and gatherings; address feedback and complaints; and assess employment applications. Information typically includes your name, how to reach you, and other pertinent particulars.
Research
Occasionally we participate in research projects and gather information that cannot identify individuals, including datasets sourced from international providers or research bodies acting on our instructions — usually in de-identified form.
Third party suppliers
Details about contractors, subcontractors — current, prospective, or their authorised reps — who deliver goods or services to the hotel are collected and kept on file.
If you apply for a career with Ambervale Boutique Hotel
For recruitment we usually obtain your name, contact information, credentials and employment background from you directly, though third parties such as referees may also provide input. If a role is offered, we may request your tax file number, superannuation arrangements and verification documents such as police checks or working-with-children clearance.
Your address
Your email address is unknown to us until you provide it voluntarily — we retain it only when you message us. An email or postal address on file may receive updates about upcoming initiatives or events. To stop receiving these, write to Reach us at bookings@ambervalehotel.com .
Images
At events under our management we may photograph or film attendees in ways that identify you, and those materials may appear in marketing or publicity.
Marketing
You consent to us using your personal information to send you information including promotional material about us, our products/services and those of third parties, now and in the future, by direct mail, telemarketing, email, SMS and MMS. To unsubscribe email Reach us at bookings@ambervalehotel.com or click “unsubscribe” in an automated mailout.
Sensitive information
Only in restricted situations will we gather sensitive categories of data — for instance medical details following an injury at a venue, during an emergency, or where you have explicitly agreed.
Can you deal with us anonymously
Where the law allows and it is feasible, you can interact anonymously or under a pseudonym. Certain processes — job applications among them — need your legal identity. Declining to share required details may mean we cannot supply the information, goods or services you asked for.
How do we hold information
Protecting your personal information is a priority. We take appropriate measures against misuse, interference, accidental loss, and unauthorised access, alteration or disclosure, and we destroy or de-identify records when retention is no longer justified. Safeguards include physical controls such as locks and monitored premises, network protections including firewalls, and SSL/HTTPS encryption on connections where practicable.
How do we use and disclose your information
Information may circulate within the business and reach external parties when necessary for operations — across departments and business units; service providers helping us deliver products and guest services; and agents or contractors engaged in routine activities such as storage, data processing, print and mail fulfilment, marketing campaigns, strategic planning and service development.
Who has access to your information
Disclosure happens only as described here or where the Privacy Act — including the Australian Privacy Principles — authorises it; we never sell personal data. Records may be accessed, transmitted, held or processed outside Australia, including in the USA and UK. By engaging with us you accept overseas handling, and we are not liable under the Privacy Act for how offshore recipients manage or breach that data.
How can you access or seek correction of your personal information
To obtain a copy of personal information we hold, email Reach us at bookings@ambervalehotel.com — the request itself is free, though compiling extensive records may incur a fee reflecting our time and costs. Notify us of inaccurate or outdated entries and we will make fair efforts to amend them. Under the APPs we can refuse some access requests and will explain why when we do.
What should you do if you have a complaint about the handling of your personal information
Questions or complaints are welcome at Reach us at bookings@ambervalehotel.com at any time. We review the issue, may request further context and your preferred resolution, and aim to reply within one (1) week — if that is not possible, we will update you on timing.
How changes are made to this Privacy Policy
Revisions to this Privacy Policy can occur periodically, sometimes without advance notice. The document was most recently revised on 23 January 2024.
Contact
Privacy enquiries can be directed to:
Ambervale Boutique Hotel · Locate us: Find us at 41 William Street, Bathurst NSW 2795, Australia · Reach us at bookings@ambervalehotel.com · (02) 6338 4712